Bilingual Spanish Teller: Digital & Branch Expert

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Medical and retirement benefits

Job summary

M&T Bank Corporation is seeking a Customer Service Associate in Buffalo, NY. The role focuses on delivering a differentiated branch experience, balancing transactions, and supporting customers with both in-person and digital service channels.

The position emphasizes empathy, risk awareness, and adherence to financial regulations, with opportunities to grow within a large regional bank. Local applicants encouraged to apply.

Qualifications

• High school diploma or GED is required along with at least 6 months of customer service experience including data entry and cash handling.
• Proficiency in English and a second language as required by branch needs; communication skills will be assessed.

Responsibilities

• Provide exceptional customer service and adhere to bank standards.
• Educate customers with shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions accurately per Bank Policy.
• Own escalated account service issues through resolution and log complaints in the system.

Skills

Customer service

Data entry

Cash handling

Bilingual

Education

High school diploma or GED

Tools

Internet

Job description

M&T Bank Corporation is seeking a Customer Service Associate in Buffalo, NY. The role focuses on delivering a differentiated branch experience, balancing transactions, and supporting customers with both in-person and digital service channels.

The position emphasizes empathy, risk awareness, and adherence to financial regulations, with opportunities to grow within a large regional bank. Local applicants encouraged to apply.