Bilingual SMB Account Manager - Growth & Retention (Hybrid)

Queue-it; Minneapolis (MN); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

HSA

FSA – health care

401(k) with company contributions

Long-term disability insurance

Life insurance

Employee Assistance Program (EAP)

Paid parental leave

9 paid holidays

Paid Time Off

Cell phone reimbursement

Parking allowance

Job summary

Queue-it in Minneapolis seeks an Account Manager to own and grow a portfolio of SMB customers across North and Latin America, emphasizing Spanish-speaking clients. You will handle renewals, retention, and health while driving expansions and new use cases, collaborating with Sales, Product, Marketing, and Support to maximize outcomes.

Based in the U.S. office with a hybrid or on-site model, you will build forecasts and plans in Salesforce, ensuring strong customer value and long-term partnerships.

Qualifications

• Native-level Spanish and professional English communication.
• 3+ years of experience in Account Management, Customer Success, Retention, or a similar SaaS customer-facing role.
• Proven success retaining and growing existing customer relationships.
• Experience driving renewals, upsell, cross-sell, and account expansion activities.
• Strong stakeholder management and relationship-building abilities.
• Commercial mindset with the ability to identify growth opportunities and create customer value.
• Experience working with CRM platforms and customer data to manage accounts effectively.
• Ability to thrive in a fast-paced, collaborative, and growth-oriented environment.

Responsibilities

• Manage and grow a portfolio of SMB customers across North and Latin America, with a strong focus on Spanish-speaking customers.
• Own renewals, retention, and customer health within your assigned accounts.
• Identify and execute upsell and cross-sell opportunities to increase customer value and revenue.
• Conduct regular business reviews and proactive customer engagement activities.
• Expand Queue-it's footprint by uncovering new use cases, teams, departments, or events within customer organizations.
• Monitor customer health metrics and develop action plans for at-risk accounts.
• Partner closely with Customer Success, Product, Marketing, and Support teams to maximize customer outcomes.
• Maintain accurate forecasts, account plans, and customer activity within Salesforce.

Skills

Spanish

English

Account Management

Customer Success

CRM

Renewals

Stakeholder management

Growth mindset

Tools

Salesforce

Job description

Queue-it in Minneapolis seeks an Account Manager to own and grow a portfolio of SMB customers across North and Latin America, emphasizing Spanish-speaking clients. You will handle renewals, retention, and health while driving expansions and new use cases, collaborating with Sales, Product, Marketing, and Support to maximize outcomes.

Based in the U.S. office with a hybrid or on-site model, you will build forecasts and plans in Salesforce, ensuring strong customer value and long-term partnerships.