Bilingual Mid-Market Account Manager (Spanish) - Remote

Block; San Francisco (CA); Hybrid; USD 135,000 - 203,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Square's Strategic Account Management team is seeking an experienced sales professional to drive growth and retention of mid-market Health & Beauty accounts. You will serve as a trusted advisor to services business owners, expanding usage of Square's payments, business management, and banking tools in English and Spanish.

In this role, you will own a portfolio of ~175 mid-market sellers, negotiate contracts, deliver white-glove service, and collaborate with Product, Engineering, and Operations

Qualifications

• 5+ years of account management or sales experience in SaaS/payments
• Full proficiency in Spanish
• Proven success growing and retaining a book of business
• Strong discovery and consultative selling skills
• Experience in services industry a plus
• Technical solutioning and translating customer needs into scalable solutions
• Experience negotiating contracts with senior stakeholders
• Exceptional written and verbal communication skills

Responsibilities

• Own and maintain relationships across ~175 mid-market services sellers
• Consult with business owners to uncover opportunities across payments and tools in English and Spanish
• Retain and grow portfolio through use-case expansion and onboarding experiences
• Identify opportunities for technical Square solutions and collaborate with cross-functional teams
• Advocate for seller needs with Product, Engineering, and Operations teams
• Negotiate contracts for expansion and retention of sellers
• Deliver white-glove client service and issue resolution
• Inform operations and program design at scale

Skills

Account management

Sales

Spanish

Communication

Negotiation

Problem solving

Cross-functional

Job description

Square's Strategic Account Management team is seeking an experienced sales professional to drive growth and retention of mid-market Health & Beauty accounts. You will serve as a trusted advisor to services business owners, expanding usage of Square's payments, business management, and banking tools in English and Spanish.

In this role, you will own a portfolio of ~175 mid-market sellers, negotiate contracts, deliver white-glove service, and collaborate with Product, Engineering, and Operations