Bilingual SMB Account Manager | Retention & Growth

Queue-it ApS; Minneapolis (MN); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

FSA – health care

401(k) contributions

Long-term disability insurance

Life and AD&D insurance

Employee Assistance Program (EAP)

Paid time off

9 paid holidays

Cell phone reimbursement

Parking allowance

Job summary

Queue-it ApS in Minneapolis seeks an Account Manager to own the commercial relationship with a portfolio of SMB customers across North and Latin America, with a focus on Spanish-speaking clients. You will drive renewals, retention, and upsell opportunities while expanding the platform usage and value.

Collaborating with Sales, Product, Marketing, Support, and Customer Success, you will synthesize customer insights to maximize outcomes for both customers and Queue-it.

Qualifications

• Native-level Spanish and professional English communication skills.
• 3+ years of experience in Account Management, Customer Success, Retention, or a similar SaaS customer-facing role.
• Proven success retaining and growing existing customer relationships.
• Experience driving renewals, upsell, cross-sell, and account expansion activities.
• Strong stakeholder management and relationship-building abilities.
• Commercial mindset with the ability to identify growth opportunities and create customer value.
• Experience working with CRM platforms and customer data to manage accounts effectively.
• Ability to thrive in a fast-paced, collaborative, and growth-oriented environment.

Responsibilities

• Manage and grow a portfolio of SMB customers across North and Latin America, with a strong focus on Spanish-speaking customers.
• Own renewals, retention, and customer health within your assigned accounts.
• Identify and execute upsell and cross-sell opportunities to increase customer value and revenue.
• Conduct regular business reviews and proactive customer engagement activities.
• Expand Queue-it's footprint by uncovering new use cases, teams, departments, or events within customer organizations.
• Monitor customer health metrics and develop action plans for at-risk accounts.
• Partner closely with Customer Success, Product, Marketing, and Support teams to maximize customer outcomes.
• Maintain accurate forecasts, account plans, and customer activity within Salesforce.

Skills

Spanish proficiency

English proficiency

Account management

SaaS customer facing

Stakeholder management

Growth mindset

CRM data analysis

Tools

Salesforce

Job description

Queue-it ApS in Minneapolis seeks an Account Manager to own the commercial relationship with a portfolio of SMB customers across North and Latin America, with a focus on Spanish-speaking clients. You will drive renewals, retention, and upsell opportunities while expanding the platform usage and value.

Collaborating with Sales, Product, Marketing, Support, and Customer Success, you will synthesize customer insights to maximize outcomes for both customers and Queue-it.