Bilingual Sinus Scheduling Coordinator (Healthcare)

Aspire Allergy & Sinus; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) + Generous Employer Match

Paid Holidays

Job summary

Aspire Allergy & Sinus is seeking a Sinus Scheduling Department Coordinator to support the Patient Services department onsite in Austin, TX. You will manage calls, emails, faxes, and documentation within the EMR and ensure accurate scheduling and authorizations coordination.

Key duties include intake communications, maintaining records, and collaborating with schedulers and clinical staff to maintain department efficiency while upholding HIPAA and confidentiality.

Qualifications

• Must have 1+ year experience using CRM/EMR/PM.
• 2+ years of experience in a customer service healthcare environment preferred.
• Bi-lingual Spanish is a requirement.
• Ability to multi-task and manage time effectively.
• Detail-oriented with the ability to handle private patient information.

Responsibilities

• Answer incoming calls and voicemails promptly, providing accurate information or directing inquiries to the appropriate team member.
• Monitor and manage the department email inbox to ensure timely responses and resolution of scheduling and authorization-related requests.
• Receive, review, and process incoming faxes, ensuring all documents are appropriately routed, labeled, and uploaded to patient charts or internal systems.
• Obtain and track updates on pending authorizations by communicating with insurance payers, clinical staff, and authorization specialists.
• Support the sinus scheduling team by maintaining organized communication between patients, schedulers, and clinical departments.
• Document all communications and updates accurately within the EMR and internal tracking tools.
• Assist in maintaining department efficiency by proactively identifying and addressing delays, missing documentation, or incomplete information.
• Uphold patient confidentiality and compliance with HIPAA and organizational policies.
• Contribute to a positive, team-oriented work environment and provide backup support to schedulers as needed.

Skills

Bilingual (Spanish)

Communication skills

Customer service orientation

Multitasking

Time management

Detail-oriented

Tools

CRM systems

EMR

Enterprise software

Authorization management software

Job description

Aspire Allergy & Sinus is seeking a Sinus Scheduling Department Coordinator to support the Patient Services department onsite in Austin, TX. You will manage calls, emails, faxes, and documentation within the EMR and ensure accurate scheduling and authorizations coordination.

Key duties include intake communications, maintaining records, and collaborating with schedulers and clinical staff to maintain department efficiency while upholding HIPAA and confidentiality.