Bilingual Shift Lead, Retail Service Specialist

O'Reilly Auto Parts; Stevens Point (WI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Stevens Point, WI to support the Store Manager and Assistant Managers in sales, customer service, appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service, managing service programs, processing orders and transfers, and handling returns and invoicing.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels and execute on service programs.
• Ensure timely processing of buy online/ship to store, transfers, and add orders.
• Handle special orders and outside purchases efficiently.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Oversee opening/closing duties and day-end procedures.
• Ensure compliance with schedules and secure money/deposits.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive knowledge

Fluency in multiple languages

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Stevens Point, WI to support the Store Manager and Assistant Managers in sales, customer service, appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service, managing service programs, processing orders and transfers, and handling returns and invoicing.