Bilingual Shift Lead — Retail Service & Ops

O'Reilly Auto Parts; Eden (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

401k Plan

Medical Insurance

Dental & Vision

Tuition Assistance

Career Growth

Paid Time Off

Stock Purchase Plan

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver excellent customer service, supervising service levels, handling store transfers and orders, processing returns and exchanges, and ensuring accurate invoicing and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders timely and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team to deliver excellent customer service, supervising service levels, handling store transfers and orders, processing returns and exchanges, and ensuring accurate invoicing and