Bilingual Shift Lead, Auto Parts Retail

O'Reilly Automotive; Hanover (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Paid time off

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. The role also assumes shift management responsibilities in the Manager's absence.

Bilingual candidates are encouraged to apply, and a strong focus on customer service is embedded throughout. The position includes essential duties such as leading store team members, overseeing service levels, and ensuring timely processing of orders,

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. The role also assumes shift management responsibilities in the Manager's absence.

Bilingual candidates are encouraged to apply, and a strong focus on customer service is embedded throughout. The position includes essential duties such as leading store team members, overseeing service levels, and ensuring timely processing of orders,