Bilingual Services Specialist for Growth & Client Success

Language Matters; Warsaw (IN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Job summary

Language Matters in Indiana seeks a Services Specialist to deliver tutoring, bilingual call center support, translation, and research programs from a hybrid Warsaw-based role. You will collaborate with leadership, manage client programs, and drive growth initiatives while maintaining strong client relations.

The ideal candidate is bilingual (Spanish/English) with excellent communication and organizational skills, holds a bachelor’s degree or equivalent, and thrives in a dynamic startup

Qualifications

• Bachelor’s degree or equivalent work experience.
• Bilingual in Spanish and English with strong communication skills.
• Hybrid work schedule with two in-office days per week.
• Dynamic startup environment with growth opportunities.

Responsibilities

• Collaborate with LM leadership and business partners to support client and company priorities.
• Manage assigned client programs and relationships, coordinating service delivery and acting as key contact.
• Deliver and support services across LM’s offerings including bilingual call center, tutoring, interpreters coordination, translation, and research.
• Support business development, client communications, and growth initiatives.
• Identify opportunities and recommend solutions to improve client experience and operational efficiency.
• Support onboarding, training, and development of other Specialists.
• Communicate progress and blockers effectively to LM management.

Skills

Bilingual Spanish & English

Communication

Organization

Relationship management

Teamwork

Education

Bachelor’s degree or equivalent

Job description

Language Matters in Indiana seeks a Services Specialist to deliver tutoring, bilingual call center support, translation, and research programs from a hybrid Warsaw-based role. You will collaborate with leadership, manage client programs, and drive growth initiatives while maintaining strong client relations.

The ideal candidate is bilingual (Spanish/English) with excellent communication and organizational skills, holds a bachelor’s degree or equivalent, and thrives in a dynamic startup