Bilingual Service Verifier – English/Spanish (Remote)

CareGivers America; Massachusetts; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off + 10 Paid Holidays

Employee Assistance Program

Employee Discounts

Disability benefits

Job summary

CareGivers America, a Modivcare company, is seeking a Service Verification Associate to ensure caregiver timesheets are accurate and submitted on time. You will resolve issues with caregivers and branch teams, and monitor EVV records from a remote location within Massachusetts.

The role emphasizes bilingual communication, attention to detail, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• Fluent in English and Spanish (required).
• Strong attention to detail and organizational skills.
• Comfortable using computers, Microsoft Office, and learning new systems.
• Confident communicating with caregivers by phone, text, and email.

Responsibilities

• Review caregiver timesheets for accuracy and completeness.
• Follow up with caregivers in English and Spanish to resolve missing or incorrect information.
• Monitor EVV records, including caregiver clock-ins and clock-outs.
• Enter and update information in electronic systems.
• Communicate with branch teams to resolve discrepancies and meet weekly deadlines.
• Maintain organized, accurate records and assist with audits as needed.

Skills

Bilingual English/Spanish

Attention to detail

Organizational skills

Computers & MS Office

Communication (phone, text, email)

Tools

Microsoft Office

Job description

CareGivers America, a Modivcare company, is seeking a Service Verification Associate to ensure caregiver timesheets are accurate and submitted on time. You will resolve issues with caregivers and branch teams, and monitor EVV records from a remote location within Massachusetts.

The role emphasizes bilingual communication, attention to detail, and the ability to manage multiple tasks while meeting deadlines.