Remote EVV Agent – Bilingual Spanish

AccentCare, Inc.; New York (NY); Remote; USD 17,000 - 24,000; Full time

Job summary

AccentCare, Inc. is seeking an EVV Agent for a remote, full-time position. The role supports a Texas coverage area with hours 8am-5pm CST, and a Monday–Friday schedule.

Bilingual (Spanish) strongly preferred, with a requirement for 3 years in a high-volume call center and proficiency in real-time documentation. The ideal candidate will manage about 60 calls per day, use MS Office tools, and collaborate across teams to ensure accurate data entry and seamless patient communication.

Qualifications

• Minimum 3 years in a high-volume call center environment.
• Experience handling back-to-back inbound calls.
• Ability to manage high call volume (target ~60 calls/day).
• Experience with real-time documentation while on calls.
• Experience with Microsoft Office: Teams, Outlook, Word, Excel.
• Self-starter with the ability to work independently and manage priorities.
• Strong communication skills (verbal and written).

Responsibilities

• Handle high-volume inbound calls while maintaining accurate, real-time documentation.
• Navigate between multiple systems and screens to access patient and schedule information.
• Provide courteous support and guidance to callers, recording details in the system.
• Maintain performance metrics and prioritize tasks to meet service levels.

Skills

Call center experience

Inbound calls

High call volume

Real-time documentation

MS Office

Self-motivated

Communication

Tools

ContinuLink

Vesta

Webex CC

Job description

AccentCare, Inc. is seeking an EVV Agent for a remote, full-time position. The role supports a Texas coverage area with hours 8am-5pm CST, and a Monday–Friday schedule.

Bilingual (Spanish) strongly preferred, with a requirement for 3 years in a high-volume call center and proficiency in real-time documentation. The ideal candidate will manage about 60 calls per day, use MS Office tools, and collaborate across teams to ensure accurate data entry and seamless patient communication.