Remote EVV Compliance Specialist – Home Care Ops

Addus HomeCare; Frisco (TX); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Continued Education

PTO

Retirement planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare is seeking an EVV Compliance Specialist to monitor electronic visit verification across multiple states, communicate with caregivers and branch staff, and reconcile data from Excel reports. The role emphasizes training, issue resolution, and ensuring accurate billing to payers while maintaining regulatory compliance.

The position supports flexible remote work (Mon-Fri, 8am-5pm) and offers comprehensive benefits including medical, dental, vision, PTO, and retirement planning.

Qualifications

• High school diploma or GED equivalent.
• Administrative experience required; customer service experience preferred.
• Strong communication and interpersonal skills.
• Computer proficiency; including intermediate Excel knowledge.
• Knowledge of home care operations; Horizon preferred.
• Knowledge of state EVV systems preferred.
• Ability to work both collaboratively and independently.
• Analytical and problem solving skills.
• Ability to read, interpret and implement regulations from state and federal sources.

Responsibilities

• Monitor EVV systems in real-time and contact caregivers who have not clocked in/out to resolve issues.
• Provide training assistance to caregiver staff on EVV systems to drive compliance.
• Request retro schedule changes and manual visit confirmations and follow up until billing is complete.
• Coordinate with insurance payers and EVV vendors to resolve demographic/authorization issues.
• Perform root-cause analysis to correct EVV errors for accurate service hours and billing.
• Create and maintain Excel reports to ensure correct data imports and reconciliations.
• Act as SME for EVV systems and educate others as needed.
• Ensure compliance with billing rules per payer, state, and federal regulations.
• Maintain confidentiality and professional interactions with customers and staff.

Skills

Home care operations

EVV knowledge

Excel proficiency

Communication skills

Team collaboration

Education

High school diploma or GED

Tools

Excel

Job description

Addus HomeCare is seeking an EVV Compliance Specialist to monitor electronic visit verification across multiple states, communicate with caregivers and branch staff, and reconcile data from Excel reports. The role emphasizes training, issue resolution, and ensuring accurate billing to payers while maintaining regulatory compliance.

The position supports flexible remote work (Mon-Fri, 8am-5pm) and offers comprehensive benefits including medical, dental, vision, PTO, and retirement planning.