Bilingual Service Concierge — Scheduling & Customer Care

Bean Auto Group; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO 3 weeks

Paid Holidays

401(k) with match

Insurance - Health, Gap, Life & AD&D

Dental & Vision

Volunteer Time-Off

Wellness program

Employee discounts

ASE reimbursement

Training & education

Job summary

Bean Automotive Group is seeking a Service Concierge at Kendall Toyota in Miami, FL to be the first contact for customers, handling calls and texts and coordinating service schedules to boost retention.

The role requires bilingual English/Spanish, superb communication, and strong organizational skills. A high school diploma and a valid driver’s license are required, dealership experience is a plus.

Qualifications

• Excellent communication skills, both verbal and written.
• Bilingual – English and Spanish
• Maintain a courteous and professional demeanor
• Ability to work independently and be self-motivated
• Must have a valid driver’s license
• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in a customer service role, preferably in a dealership or automotive environment.
• Proficient in using phones, computer systems, and text messaging platforms.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• A positive attitude and a commitment to providing outstanding customer service.

Responsibilities

• Inbound Call Management: Answer incoming service department calls promptly and professionally; provide accurate information about services, appointments, and general inquiries; route calls as needed.
• Outbound Call Management: Make outbound calls to remind customers of upcoming appointments; follow up after service for satisfaction; contact customers about campaigns, recalls, and other info.
• Text Communication: Send/receive texts regarding service appointments, status updates, and inquiries; follow up on reminders and satisfaction.
• Customer Service: Greet customers and assist with questions; build relationships to enhance their experience; resolve issues and escalate when necessary.
• Scheduling: Coordinate and update service appointments; manage the dealership’s service schedule.
• Customer Retention: Implement strategies to increase retention, follow up with past customers, and encourage repeat business.

Skills

Excellent communication

Bilingual English/Spanish

Professional demeanor

Independent worker

Valid driver’s license

Strong organization

Multitasking

Positive attitude

Customer service experience

Education

High school diploma or equivalent

Job description

Bean Automotive Group is seeking a Service Concierge at Kendall Toyota in Miami, FL to be the first contact for customers, handling calls and texts and coordinating service schedules to boost retention.

The role requires bilingual English/Spanish, superb communication, and strong organizational skills. A high school diploma and a valid driver’s license are required, dealership experience is a plus.