Customer-First Auto Service Advisor

Gillman Automotive Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Employee discounts

Paid vacation

Drug Free work environment

E.O.E

Job summary

Gillman Subaru Southwest in Houston, TX seeks an automotive Service Advisor who excels in customer service. Greet guests, schedule appointments and act as liaison between customers and service technicians to ensure needs are met.

You will communicate repairs and costs clearly, upsell services with integrity, and maintain CSI scores while delivering a welcoming, efficient service experience.

Qualifications

• Must be eligible to work in the US.
• Must pass pre-employment screening (MVR, drug test, and criminal background).
• UCS experience a plus.
• Subaru experience a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Work eligibility in US

Pre-employment screening

UCS experience

Subaru experience

Job description

Gillman Subaru Southwest in Houston, TX seeks an automotive Service Advisor who excels in customer service. Greet guests, schedule appointments and act as liaison between customers and service technicians to ensure needs are met.

You will communicate repairs and costs clearly, upsell services with integrity, and maintain CSI scores while delivering a welcoming, efficient service experience.