Bilingual Service Advisor: Elevate Customer Experience

Team Gillman; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

401k Match

Employee Discounts

Drug Free Workplace

EO Employer

Job summary

Team Gillman in Houston is seeking a Service Advisor to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will translate repairs, present estimates, and upsell services with integrity to ensure customer satisfaction.

The role requires fluency in English and Spanish, a commitment to excellent customer service, and adherence to dealership policies. Join a long-standing family-owned group with a history dating back to 1938.

Qualifications

• Fluent in both English and Spanish.
• Greet customers and communicate repairs to technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with low pressure and integrity.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on repairs and keep customers informed.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores per dealership standards.

Skills

Bilingual English-Spanish

Customer service

Communication

Job description

Team Gillman in Houston is seeking a Service Advisor to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will translate repairs, present estimates, and upsell services with integrity to ensure customer satisfaction.

The role requires fluency in English and Spanish, a commitment to excellent customer service, and adherence to dealership policies. Join a long-standing family-owned group with a history dating back to 1938.