Bilingual Service Advisor — Elevate Customer Care & Repairs

Dch-Auto-Group; Nanuet (NY); On-site; USD 64,000 - 161,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Honda of Nanuet is seeking bilingual automotive service advisors to join our service team in Nanuet, NY. You will act as the bridge between customers and technicians, helping to identify needs and ensuring clear communication for repairs and maintenance.

Responsibilities include preparing repair orders, developing estimates, and guiding customers through service options. We offer competitive pay, industry benefits, and Saturday availability.

Qualifications

• Bilingual preferred.
• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer payments, including deductibles.
• Prepare repair orders, obtain approvals, and enter into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.

Skills

Bilingual

Customer service

Communication

Team player

Automotive knowledge

Job description

DCH Honda of Nanuet is seeking bilingual automotive service advisors to join our service team in Nanuet, NY. You will act as the bridge between customers and technicians, helping to identify needs and ensuring clear communication for repairs and maintenance.

Responsibilities include preparing repair orders, developing estimates, and guiding customers through service options. We offer competitive pay, industry benefits, and Saturday availability.