Bilingual Service Advisor at Westshore Honda

Rountreemooreford; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Employee discount programs

Job summary

Westshore Honda in Tampa, FL is seeking a qualified Bilingual Service Advisor with 3+ years of experience to join our on-site service team. You will greet customers, listen to service needs, explain repairs, and provide cost estimates while maintaining high levels of customer satisfaction.

This role offers a team environment, ongoing training, competitive pay, benefits including health and 401(k), and opportunities for advancement within our dealership.

Qualifications

• Bilingual in English and another language (preferred).
• 3+ years of experience in automotive service/advising or related field.
• Strong customer service and communication skills.

Responsibilities

• Greets customers promptly and provides timely, professional service.
• Explains service needs and estimates, and answers customer questions.
• Ensures customer satisfaction by addressing concerns and coordinating repairs.
• Monitors repair status and communicates with customers on progress and costs.
• Aims to meet or exceed add-on sales goals and OEM satisfaction targets.

Skills

Bilingual

Customer service

Communication

Tools

CRM software

Job description

Bilingual Service Advisor at Westshore Honda

Job Category : Service

Requisition Number : BILIN004140

• Posted : October 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Tampa, FL 33607, USA

Description

We are looking to add a qualified and bilingual Service Advisor to our team with 3+ years of experience! We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; providestimelyprofessional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions toidentifyservice needs, resolving customer concerns, andsellsadditionalservices whenappropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates withcustomeraboutstatusof work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closingadditionaladd-on sales.Inspectsevery finished repair order for propercompletion, andpricing accuracy, and legibility.
• FtechMeets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifiesrepeat customers/first timecustomerand treats them accordingly.
• Contactscustomers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminatessurprises forcustomerby reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customerviewpointand service follow-up issues.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.