Automotive Service Advisor | 4-Day Work Week

Lynnwood Honda; Seattle (WA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Base salary plus bonuses and_commiss.

Medical, Dental, Vision, and Life Ins.

401(k) with employer match

Paid sick days, vacation and holidays

Uniforms

Résumé du poste

Lynnwood Honda in Seattle is seeking a Service Advisor to greet guests, schedule appointments, and act as a liaison between customers and service technicians.

This role offers base salary plus bonuses and commissions; top advisors earn 130,000+ annually. We value customer service, teamwork, and a readiness to work in a fast-paced environment.

Qualifications

• 2+ years automotive service advisor experience preferred.
• Current Driver’s License required.
• Authorized to work in the U.S. without sponsorship.

Responsabilités

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Explain repairs and associated costs to customers.
• Follow up on each repair and keep customers informed of progress.

Connaissances

Customer service

Communication

Team player

Formation

High School Diploma or equivalent

Outils

DealerTrack

Description du poste

Honda Experience a Huge Plus!
Base Salary Plus Bonuses and Commission!

2+ Years' Experience Preferred
Get paid on billed hours!
Earn what you deserve!

Walk-in Applicants are Welcome!

Join Our Award Winning Team Today!

Due to growth, Lynnwood Honda , a part of The Nelson Family Automotive Group, is looking for a Service Advisor who will greet guests, schedule appointments, and act as a liaison between customers and service technicians. Must be a team player who works well in a fast-paced environment. Being bilingual is a plus but not required!
Lynnwood Honda is an award-winning Honda dealership. American Honda recognized Lynnwood Honda for the Fix First Visit and Customer Service Experience Awards for 2024.This is a family-owned business that has been around for over 100 years in the Automotive Industry. This is the place to become a part of an amazing team. Move away from the “Big Dealership” corporate mentality! Want to level up your career? We are always looking for talent. Earn what you deserve!
We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also in a rewarding outstanding effort and results through bonus and commission programs.

We welcome Technicians from other brands and industries such as:
Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, etc.

We offer:

• Base salary plus bonuses and commissions - Top Advisors earn $130,000+!
• Performance-based bonuses
• Medical, Dental, Vision, and Life Insurance the 1st of the month following 60 days of employment
• 401(k) retirement plan with employer match after one year of employment
• Paid sick days, vacation and holidays
• Company-provided uniforms
• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Offer additional services using low pressure, high integrity methods
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Willing to work overtime or to come to work early if needed
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle customer concerns and complaints
• Keep Service Manager informed of any issues
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  

Qualifications/Requirements - Service Advisor:

• 2+ Years' Previous Automotive Service Advisor experience preferred
• DealerTrack experience is a huge plus!
• Must have great customer service skills
• High School Diploma or equivalent
• Must have a current Driver’s License
• Must be at least 18 years of age
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.