Bilingual Senior Services Advocate - Empowering Elders

County of Kent; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kent County Community Action seeks a Senior Services Advocate to help older adults stay independent by connecting them to programs. The role involves information, assistance, and outreach through calls, in-person visits, and events.

Ideal candidate communicates well in English and Spanish, handles data entry, and maintains confidential records while partnering with families and community organizations. This public-facing position emphasizes compassion, organization, and the ability to balance

Qualifications

• High school diploma and two years of experience working with at-risk and/or vulnerable populations in a professional setting.
• Valid, unrestricted Michigan driver’s license.
• Fluent or strong English/Spanish communication preferred.

Responsibilities

• Respond to phone calls, messages, and walk-in inquiries from older adults, families, caregivers, and community members seeking information about services and resources.
• Provide information and assistance regarding County, KCCA, and community programs that support the health, safety, and independence of older adults.
• Screen individuals for program eligibility, explain program requirements, and assist eligible individuals with enrollment or placement on program waiting lists.
• Complete program enrollments, regular assessments, and required follow-up activities for Senior Services programs.
• Enter and maintain program data.
• Represent KCCA Senior Services at resource fairs, community events, and other outreach activities to increase awareness of available services.

Skills

Bilingual English/Spanish

Excellent verbal and written коммуника

Education

High school diploma

Associate’s degree in social work or related field

Tools

Microsoft Office

Program databases

Job description

Kent County Community Action seeks a Senior Services Advocate to help older adults stay independent by connecting them to programs. The role involves information, assistance, and outreach through calls, in-person visits, and events.

Ideal candidate communicates well in English and Spanish, handles data entry, and maintains confidential records while partnering with families and community organizations. This public-facing position emphasizes compassion, organization, and the ability to balance