Bilingual Outreach & Enrollment Specialist

Institute on Aging; San Jose (CA); On-site; USD 71,000 - 77,000; Full time

Job summary

Institute on Aging in California is seeking an Outreach/Enrollment Advocate to engage newly eligible Enhanced Care Management clients and enroll them with lead care managers. Responsibilities include telephonic outreach, home visits if requested, and culturally and linguistically appropriate service delivery.

The role requires at least one year serving disabled-adult or underserved populations, bilingual English/Spanish, strong communication, and detail orientation.

Qualifications

• One year of experience working with the disabled-adult or underserved population.
• Lived experience in community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Skills

Bilingual English/Spanish

Clear communication

Job description

Institute on Aging in California is seeking an Outreach/Enrollment Advocate to engage newly eligible Enhanced Care Management clients and enroll them with lead care managers. Responsibilities include telephonic outreach, home visits if requested, and culturally and linguistically appropriate service delivery.

The role requires at least one year serving disabled-adult or underserved populations, bilingual English/Spanish, strong communication, and detail orientation.