Bilingual Claims Specialist (Spanish) - Customer Care

One80 Intermediaries; Ohio; Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

One80 Intermediaries is seeking a Claims Specialist - Bilingual (Spanish) to join our growing team in Ohio. You will deliver high-quality customer service to retailers and customers by handling claims, communicating clearly, and coordinating documentation throughout the process.

In this role you will manage inquiries, review inspection packets, determine coverage, authorize services, and facilitate settlements.

Qualifications

• Minimum 6 months of intake process experience.
• Completed existing training.
• Ability to process existing claims.
• High School Diploma or GED.
• Computer and keyboard proficiency.
• Good oral and written communication skills.
• Basic math skills.
• Proficiency at call handling using soft skills.
• Teamwork oriented.

Responsabilités

• Provide daily inbound and outbound communication (phone, email).
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure with accuracy and high customer service.
• Provide timely actions and responses to all communication from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions for out-of-warranty or not covered by a protection plan.
• Understand the retailer portal basics and provide guidance on claims.
• Process inbound calls from technicians - document updates and follow-up actions.
• Support Intake Specialist functions when required.

Connaissances

Intake process

Call handling

Soft skills

Teamwork

Communication

Formation

High School Diploma or GED

Description du poste

One80 Intermediaries is seeking a Claims Specialist - Bilingual (Spanish) to join our growing team in Ohio. You will deliver high-quality customer service to retailers and customers by handling claims, communicating clearly, and coordinating documentation throughout the process.

In this role you will manage inquiries, review inspection packets, determine coverage, authorize services, and facilitate settlements.