Bilingual Senior Client Onboarding Analyst (English/Mandarin)

Citi; New York (NY); Ibrido; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

Citi in Mexico City is seeking a Client Onboarding Senior Analyst who is bilingual in English and Mandarin. The role focuses on customer interaction, documentation issuance, and system setups, ensuring timely and accurate account opening and maintenance processing with strong service delivery.

The ideal candidate will demonstrate project management skills, cross-functional collaboration, and adherence to risk controls, supporting diverse client onboarding needs in a hybrid work environment.

Competenze

• Experience with documentation review and account maintenance.
• Strong written and verbal English.
• Proficiency in Mandarin Chinese is required.
• Ability to manage projects and coordinate cross-functional teams.
• Knowledge of risk and controls in financial services.

Mansioni

• Responsible for customer interaction, documentation issuance, review and system setups.
• Delivers high-quality service and resolves customer issues.
• Manages day-to-day account opening and maintenance processing.
• Coordinates cross-functional relationships and project management in account services.
• Ensures risk controls and regulatory compliance.

Conoscenze

Documentation review

Account maintenance

Project management

English proficiency

Mandarin Chinese

Stakeholder communication

Formazione

Bachelor’s degree or higher

Descrizione del lavoro

Citi in Mexico City is seeking a Client Onboarding Senior Analyst who is bilingual in English and Mandarin. The role focuses on customer interaction, documentation issuance, and system setups, ensuring timely and accurate account opening and maintenance processing with strong service delivery.

The ideal candidate will demonstrate project management skills, cross-functional collaboration, and adherence to risk controls, supporting diverse client onboarding needs in a hybrid work environment.