Bilingual Fraud Ops Senior Analyst - Mandarin/Cantonese

Citi; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Citi Private Bank is seeking a Fraud Ops Senior Analyst to review fraud alerts, investigate unusual account activity, and engage with clients to validate transactions and reduce fraud risk. The role emphasizes strong analytical skills, risk judgment, and outstanding client service.

The candidate will work within a 24/7 environment, supporting Citi Private Bank clients globally, including high-net-worth individuals, and collaborating with Fraud Strategy, Operations, Risk, Compliance and business

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 2–4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.
• Fluency in Cantonese, Mandarin and English.
• Strong analytical and problem-solving skills.
• Amenable to APAC/EMEA shift and 24/7 shift environment including weekends and public holidays.
• Experience in transaction monitoring, fraud investigations, or fraud prevention.
• Experience servicing affluent, wealth management, or private banking clients.

Responsibilities

• Monitor fraud detection systems to identify potentially suspicious transactions and activities.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring client satisfaction.
• Analyze account behaviors and transactional patterns to assess fraud risk.
• Make risk-based decisions in accordance with established fraud policies and procedures.
• Escalate complex or high‑risk cases appropriately.
• Document investigations and case actions accurately and comprehensively.
• Identify emerging fraud trends and recommend control enhancements.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
• Support business continuity and operational readiness within a 24/7 operating environment.

Skills

Cantonese

Mandarin

English

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

Citi Private Bank is seeking a Fraud Ops Senior Analyst to review fraud alerts, investigate unusual account activity, and engage with clients to validate transactions and reduce fraud risk. The role emphasizes strong analytical skills, risk judgment, and outstanding client service.

The candidate will work within a 24/7 environment, supporting Citi Private Bank clients globally, including high-net-worth individuals, and collaborating with Fraud Strategy, Operations, Risk, Compliance and business