Bilingual Scheduling Specialist (Spanish) – Patient Care

jobs-americanvisionpartners; Salinas (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Job summary

American Vision Partners (AVP) is seeking a Bilingual Scheduling Specialist to be the first touch for patients, guiding them through scheduling with a patient-first approach. The role emphasizes compassionate communication and coordinating appointments across locations.

Candidates should be fluent in Spanish, capable of navigating practice software, and delivering attentive service in a fast-paced setting. AVP offers comprehensive benefits and opportunities for growth within its network of eye

Qualifications

• High School diploma or equivalent.
• Bilingual in Spanish (Required).
• Ability to navigate custom computer software and internal systems; NextGen experience is a plus.

Responsibilities

• In a call center environment, service patient needs while actively accepting inbound calls with a focus on customer service.
• Use professional communication etiquette, servicing patient needs based on appointment availability and nearest location.
• Minimum goal achievement based on monthly review of metrics and requirements.
• Coordinate with internal partners and clinics to support patient needs.
• Willing to learn new skills to take on various roles based on business need.

Skills

Bilingual in Spanish

Education

High School diploma or equivalent

Tools

NextGen

Job description

American Vision Partners (AVP) is seeking a Bilingual Scheduling Specialist to be the first touch for patients, guiding them through scheduling with a patient-first approach. The role emphasizes compassionate communication and coordinating appointments across locations.

Candidates should be fluent in Spanish, capable of navigating practice software, and delivering attentive service in a fast-paced setting. AVP offers comprehensive benefits and opportunities for growth within its network of eye