Bilingual Scheduling Specialist — Multi-Location Dental Care

DirectDental; Tucson (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Job summary

DirectDental is seeking a warm, organized bilingual English/Spanish Patient Service Representative to join our growing Multi Specialty Practices. You will manage scheduling across 3 locations and serve as the first point of contact, ensuring a welcoming patient experience.

You will bridge language gaps for the Spanish-speaking community, coordinating with providers to keep calendars aligned and patients well cared for.

Qualifications

• Bilingual English/Spanish required to bridge communication with Spanish-speaking patients.
• Ability to handle a high-volume patient influx with organization and efficiency.
• Strong phone etiquette and welcoming patient interaction.

Responsibilities

• Handle incoming multi-line calls with a friendly, helpful tone.
• Be the first point of contact, welcoming new and existing patients.
• Coordinate and manage appointment books across 3 practice locations.
• Identify patient location preference during scheduling for accurate routing.
• Coordinate with rotating dentists, specialists, and hygienists to align schedules.

Skills

Bilingual English/Spanish

Phone etiquette

Scheduling

Customer service

Multi-location coordination

Job description

DirectDental is seeking a warm, organized bilingual English/Spanish Patient Service Representative to join our growing Multi Specialty Practices. You will manage scheduling across 3 locations and serve as the first point of contact, ensuring a welcoming patient experience.

You will bridge language gaps for the Spanish-speaking community, coordinating with providers to keep calendars aligned and patients well cared for.