Bilingual Scheduling Coordinator - Spanish/English

Indigo; Los Angeles (CA); On-site; USD 48,000 - 65,000; Full time

Job summary

Indigo is seeking a Scheduling Coordinator to serve as a key contact for patients and partners. You will manage appointment calendars and coordinate scheduling, ensuring clear, professional communication across stakeholders with a focus on organization and accuracy.

In a fast-paced startup environment, you will work with operations to streamline scheduling, collect required information, and adapt to evolving workflows.

Qualifications

• 1-3 years in a customer-facing role in a healthcare or startup environment.
• Excellent written and verbal communication with patients and professionals.
• Enjoy problem-solving and untangling complex schedules.
• Detail-oriented and committed to accuracy on first pass.

Responsibilities

• Coordinate complex appointment calendars following service standards and keep all parties informed.
• Communicate professionally via phone, email, and our digital platforms in English and Spanish.
• Collect and confirm information needed to schedule consults and follow-ups.
• Escalate urgent scheduling needs or conflicts to the operations team.
• Ensure documentation is updated accurately in our systems.
• Identify workflow bottlenecks and suggest efficiency improvements.
• Partner with operations to ensure a seamless patient journey.

Skills

Customer service

Scheduling

Communication

Bilingual English/Spanish

Tools

Scheduling software

EHR systems

CRM platforms

Job description

Indigo is seeking a Scheduling Coordinator to serve as a key contact for patients and partners. You will manage appointment calendars and coordinate scheduling, ensuring clear, professional communication across stakeholders with a focus on organization and accuracy.

In a fast-paced startup environment, you will work with operations to streamline scheduling, collect required information, and adapt to evolving workflows.