Bilingual Sales & Customer Solutions Specialist

Charter Communications; United States; On-site; USD 36,000 - 75,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing inquiries, and upsell our video, data and voice services. Competitive pay starts at $18/hour, with incentives that can push total earnings beyond $70,000 per year, plus free and discounted Spectrum services for you and your family.

You will leverage strong communication skills, handle various transaction tasks in the billing system, and maintain professionalism while

Qualifications

• Readable, writeable, and spoken English and Spanish.
• Knowledge of cable TV, data (internet) and voice products.
• Willingness to work variable hours including weekends/holidays.
• Clear verbal and written communication.
• Ability to apply customer solutions and sales techniques.
• Proficient computer and consumer electronics skills.
• Experience using billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products clearly and compare them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Bilingual English/Spanish

Customer service

Sales techniques

Communication skills

Tech-savvy

Education

High School Diploma

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing inquiries, and upsell our video, data and voice services. Competitive pay starts at $18/hour, with incentives that can push total earnings beyond $70,000 per year, plus free and discounted Spectrum services for you and your family.

You will leverage strong communication skills, handle various transaction tasks in the billing system, and maintain professionalism while