Sales & Customer Solutions Rep — Up to $70K+ + Perks

Spectrum; Las Vegas (NV); On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum in Las Vegas is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. This on-site role emphasizes professionalism and customer satisfaction.

You will help retain accounts, process orders in the billing system, and explain Spectrum products while comparing them to competitors. High school diploma and excellent communication skills are required.

Qualifications

• Able to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services including video, data, and voice.
• Ability to work variable hours, including weekends and holidays.
• Effective communication with customers, suppliers and colleagues in person, on the phone, and in writing.
• Apply customer solutions and sales techniques to achieve goals.
• Proficient with computers and billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.

Skills

English proficiency

Communication skills

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Spectrum in Las Vegas is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. This on-site role emphasizes professionalism and customer satisfaction.

You will help retain accounts, process orders in the billing system, and explain Spectrum products while comparing them to competitors. High school diploma and excellent communication skills are required.