Bilingual Returns Warehouse Supervisor

Lingo Staffing

Plainfield (IN)

On-site

USD 50,000 - 55,000

Full time

3 days ago

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Job summary

Lingo Staffing is seeking a Returns Supervisor to lead daily returns operations in a fast-paced warehouse setting in Plainfield, IN. This temp-to-hire role oversees up to 20 associates, ensures timely processing of inbound returns, and coordinates with Customer Service and operations.

Bilingual English/Spanish is required and experience with WMS/OMS systems and RF scanning is highly preferred. The position requires strong organizational skills and a data-driven approach to meet daily production

Qualifications

5+ years of experience in a warehouse or distribution environment.
Previous supervisory or team leadership experience.
Experience leading teams of up to 20 associates.
Bilingual English/Spanish is required.
Experience with WMS and OMS systems and RF scanners.
RMA and returns processing experience is highly preferred.

Responsibilities

Lead and support a team of up to 20 warehouse associates within the Returns Department.
Oversee the daily processing of inbound returns and ensure production goals are met.
Develop and implement strategies to ensure all returns are processed in a timely manner.
Monitor daily workload, productivity, and department performance.
Work closely with Customer Service to ensure returns are processed daily.
Locate and prioritize HOT return requests using tracking numbers and move them forward for processing.
Follow customer-specific instructions and ensure all returns are processed according to established procedures.
Report nonconformance, discrepancies, and operational issues to leadership.
Work with SOPs as they are developed for individual clients.
Help organize and improve the flow of the returns area as business needs change.