Bilingual Retail Service Lead (Shift & Customer)

O'Reilly Auto Parts; Altoona (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Paid time off

Job summary

O’Reilly Auto Parts in Altoona, IA is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and daily operations. This role will also assume shift management in the absence of Assistant or Store Manager and requires strong communication skills and the ability to coordinate with team members.

Ideal candidates have retail experience in auto parts, knowledge of automotive systems, and the willingness to obtain RSS certification; bilingual

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge is preferred.
• ASE Certification is desirable.
• Multilingual abilities, especially Spanish, are advantageous.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and execute customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders, and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently.
• Ensure returns are processed, refunds issued correctly, and merchandise is properly staged.
• Ensure merchandise is invoiced before leaving the store, communicate Zipline messages, and delegate merchandising tasks.
• Ensure team members adhere to work schedules and clock in/out per policy.
• Perform store opening/closing duties, day end procedures, money handling and deposits, secure building, and check delivery vehicles.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts in Altoona, IA is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and daily operations. This role will also assume shift management in the absence of Assistant or Store Manager and requires strong communication skills and the ability to coordinate with team members.

Ideal candidates have retail experience in auto parts, knowledge of automotive systems, and the willingness to obtain RSS certification; bilingual