Bilingual Retail Service Lead - Customer Experience & Ops

O'Reilly Automotive; Monterey (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision insurance

Health/Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations in Tennessee. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading store team in customer service, supervising showroom service programs, handling inbound calls, processing orders and transfers, and managing returns and invoicing.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge (preferred).
• ASE Certification (preferred).
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team member execution on service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges; issue refunds using correct payment methods.
• Ensure merchandise is invoiced before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clocking in/out.
• Perform all store opening/closing duties and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations in Tennessee. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading store team in customer service, supervising showroom service programs, handling inbound calls, processing orders and transfers, and managing returns and invoicing.