Shift Lead: Bilingual Retail Service & Customer Experience

3M HEALTHCARE; Morristown (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive wages

401k with match

Health benefits

Paid time off

Tuition assistance

Job summary

O’Reilly Auto Parts in Morristown, TN seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership. Bilingual candidates are encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to company policies, with opportunities for career growth and comprehensive benefits.

Qualifications

• Required: Strong communication skills.
• Ability to obtain RSS Certification.
• Desirable: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, transfers, and add orders promptly.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish desirable

Job description

O’Reilly Auto Parts in Morristown, TN seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership. Bilingual candidates are encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to company policies, with opportunities for career growth and comprehensive benefits.