Bilingual Retail Service Lead - Auto Parts & Operations

O'Reilly Auto Parts; Plain City (UT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role may assume shift management in the absence of higher-level management.

Bilingual candidates are encouraged to apply, with additional multilingual capabilities (Spanish preferred) noted as advantageous. The position emphasizes leadership in customer service, order processing, returns, and ensuring policy

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is highly desired (Spanish preferred).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure program execution.
• Process all buy online/ship to store, transfers, and DC add orders promptly and notify customers of shipment arrivals.
• Handle special orders and outside purchases efficiently according to procedure.
• Process returns and exchanges accurately and ensure proper refunds.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Oversee adherence to posted schedules and proper clock-in/out by team members.
• Perform store opening/closing duties, day end procedures, and secure money and deposits.

Skills

Strong communication skills

Bilingual

Multilingual (Spanish preferred)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role may assume shift management in the absence of higher-level management.

Bilingual candidates are encouraged to apply, with additional multilingual capabilities (Spanish preferred) noted as advantageous. The position emphasizes leadership in customer service, order processing, returns, and ensuring policy