Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Belleville (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in absence of managers.

Bilingual candidates are encouraged to apply. You will lead staff in delivering top-tier customer service to retail and professional customers, supervise service programs, and ensure timely processing of orders and transfers.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of service programs.
• Ensure phone calls are answered per company policy and orders are processed timely.

Skills

Strong communication

RSS Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role may assume shift management in absence of managers.

Bilingual candidates are encouraged to apply. You will lead staff in delivering top-tier customer service to retail and professional customers, supervise service programs, and ensure timely processing of orders and transfers.