Bilingual Retail Service Lead (Auto Parts)

O'Reilly Auto Parts; Long Beach (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Flexible Spending Account (FSA)

Career growth opportunities

Job summary

O'Reilly Auto Parts in Long Beach, CA is hiring a Store Supervisor to lead store team members in delivering excellent customer service to retail and professional customers. You will oversee daily operations, ensure phone handling, and manage order processing, returns, and invoicing according to policy.

The role emphasizes strong communication, bilingual capabilities encouraged, and opportunities for career growth with a comprehensive benefits package. Equal opportunity employer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process retail returns and exchanges and issue refunds with correct payment methods.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Long Beach, CA is hiring a Store Supervisor to lead store team members in delivering excellent customer service to retail and professional customers. You will oversee daily operations, ensure phone handling, and manage order processing, returns, and invoicing according to policy.

The role emphasizes strong communication, bilingual capabilities encouraged, and opportunities for career growth with a comprehensive benefits package. Equal opportunity employer.