Bilingual Retail Service Lead – Auto Parts

O'Reilly Automotive Stores; Austell (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

O'Reilly Automotive Stores in Georgia is seeking a store supervisor to lead the team, deliver outstanding customer service to both retail and professional customers, and uphold company policies and procedures.

The role emphasizes hands-on leadership in the showroom, adherence to service programs, efficient order processing, returns handling, and accurate cash deposits, with growth opportunities within the company. This is a full-time, on-site position offering competitive wages and benefits.

Qualifications

• Ability to obtain RSS Certification.
• Experience in retail sales, preferably auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and execute service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly; notify customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the external purchase order ledger.
• Process retail returns and exchanges efficiently; issue refunds using correct payment methods.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedule; clock in/out per policy; maintain day-end procedures and secure cash deposits.
• Perform all store opening/closing duties and security checks; ensure vehicles parked securely.

Skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Bilingual Spanish (desirable)

Job description

O'Reilly Automotive Stores in Georgia is seeking a store supervisor to lead the team, deliver outstanding customer service to both retail and professional customers, and uphold company policies and procedures.

The role emphasizes hands-on leadership in the showroom, adherence to service programs, efficient order processing, returns handling, and accurate cash deposits, with growth opportunities within the company. This is a full-time, on-site position offering competitive wages and benefits.