Bilingual Retail Customer Advocate

Sherwin-Williams; Waco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in selecting products, resolve concerns, and support store sales goals. Role emphasizes service quality, product knowledge, and efficient transaction handling.

The position involves face-to-face interactions, some heavy lifting, and occasional deliveries. Candidates should be bilingual (English/Spanish) and available for evenings/weekends as needed.

Qualifications

• Must be at least 18 years old
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able to retrieve materials from shelves and lift up to 50 lbs frequently and 70 lbs on occasion
• Must be willing to work evenings and weekends
• If internal to Sherwin-Williams, must have a “meets expectations” rating on your most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English language

Spanish language

Customer service

Cash handling

Stocking shelves

Delivery assistance

Lifting 70 lbs

Education

High school diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in selecting products, resolve concerns, and support store sales goals. Role emphasizes service quality, product knowledge, and efficient transaction handling.

The position involves face-to-face interactions, some heavy lifting, and occasional deliveries. Candidates should be bilingual (English/Spanish) and available for evenings/weekends as needed.