Bilingual Retail Customer Advocate

The Sherwin-Williams Company; Lubbock (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to work with wholesale and retail customers, assessing needs and recommending color and product solutions. You will ensure prompt resolution of concerns and uphold product quality and store appearance.

The role requires bilingual English/Spanish communication, readiness to lift materials, and flexibility to work evenings/weekends while supporting sales goals and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends; confirms HR requirements for internal applicants.

Responsibilities

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Answer questions about Sherwin-Williams products and stay updated on features.
• Promptly resolve customer concerns and maintain high customer satisfaction.
• Contribute to achieving store sales goals while upholding brand standards.

Skills

English proficiency

Spanish proficiency

Customer service

Education

High school diploma or GED

Tools

Tinting equipment

Driver's license

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to work with wholesale and retail customers, assessing needs and recommending color and product solutions. You will ensure prompt resolution of concerns and uphold product quality and store appearance.

The role requires bilingual English/Spanish communication, readiness to lift materials, and flexibility to work evenings/weekends while supporting sales goals and customer satisfaction.