Remote Bilingual Spanish Customer Service Associate

ConServe; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ConServe is seeking a bilingual Spanish Customer Service Associate to initiate first-party calls, provide information on accounts, and resolve issues from a remote home office. The role requires excellent communication, detail orientation, and the ability to work within a remote environment.

Responsibilities include outbound calls, gathering documentation, and meeting daily penetration goals; prior customer service experience is preferred, and fluency in Spanish and English is required.

Qualifications

• High School Diploma or GED required.
• Must be legally authorized to work in the United States.
• Fluency in Spanish and English required or preferred.
• Prior customer service experience preferred.
• Ability to work remotely from home in a professional environment.

Responsibilities

• Initiate outbound calls to consumers to gather information and resolve issues.
• Provide information related to accounts and offer solutions.
• Document consumer account fields accurately and follow up as needed.
• Meet daily/weekly/monthly account penetration goals set by management.

Skills

Bilingual Spanish

Customer Service

Verbal communication

Time management

Confidentiality

Education

High School Diploma or GED

Tools

Word

Excel

Database Systems

Email

Job description

ConServe is seeking a bilingual Spanish Customer Service Associate to initiate first-party calls, provide information on accounts, and resolve issues from a remote home office. The role requires excellent communication, detail orientation, and the ability to work within a remote environment.

Responsibilities include outbound calls, gathering documentation, and meeting daily penetration goals; prior customer service experience is preferred, and fluency in Spanish and English is required.