Bilingual Remote Customer Service Agent (English/Spanish)

Advantage TeleMessaging, Inc.; United States; Remote; USD 15.000 - 17.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Company-provided equipment

Medical insurance

Dental insurance

Vision insurance

Telemedicine benefits

401(k)

Paid Time Off

Flexible Spending Accounts

Weekly pay with direct deposit

Zusammenfassung

Advantage TeleMessaging, Inc. is seeking bilingual (English/Spanish) customer service professionals to join our remote team. This full-time role involves handling inbound calls for businesses across the United States and Canada with a focus on professionalism and empathy.

Starting pay is up to $17/hour, with base pay of $15/hour and a $2/hour attendance bonus after 90 days. Weekly pay and benefits are included, and a quiet home workspace with a reliable wired Internet connection is required.

Qualifikationen

• Fluent in both spoken and written English and Spanish.
• Strong customer service skills.
• Clear and professional communication.

Aufgaben

• Professionally answer incoming calls for a variety of businesses.
• Take accurate messages and relay information clearly.
• Assist callers with empathy and professionalism.
• Enter information into company systems while speaking with callers.
• Communicate effectively with team members and supervisors.
• Help create a positive experience for every caller.

Kenntnisse

Bilingual English/Spanish

Customer service

Communication

Typing

Multitasking

Dependability

Jobbeschreibung

REMOTE BILINGUAL POSITION - APPLICANTS MUST RESIDE IN PENNSYLVANIA, FLORIDA, MARYLAND, VIRGINIA OR WEST VIRGINIA

Why People Enjoy Working At Advantage TeleMessaging, Inc.

Stable full-time employment

Weekly pay with direct deposit

Work-from-home convenience

Supportive team environment

Join A Growing Remote Team That Makes A Difference Every Day

Do you enjoy helping people and being the calm, professional voice someone hears when they need assistance?

Are you dependable, detail-oriented and comfortable multitasking in a fast-paced environment?

Advantage TeleMessaging, Inc. is growing, and we're looking for friendly, professional individuals who are fluent in both English and Spanish to join our remote answering service team. Your bilingual skills will help businesses better serve their Spanish-speaking customers and make a meaningful difference every day.

This is a stable, full-time customer service position and not telemarketing, cold calling or gig work. Our agents provide real customer support for businesses across the United States and Canada.

If you take pride in professionalism, communication and reliability, we’d love to hear from you.

About Us

Founded in 1994, Advantage TeleMessaging, Inc. is an award-winning leader in the answering service and contact center industry. We proudly provide 24/7/365 telemessaging solutions for businesses nationwide.

Our success is built on teamwork, professionalism, reliability and exceptional customer care.

Available Full-Time Shifts

This is a 2nd Shift, Full-Time position (40 hours per week). Flexibility is required.

Typical Days

• Mondays
• Wednesdays
• Thursdays
• Fridays
• Sundays

Typical Shifts (Eastern Time)

• 2pm–10pm
• 3pm–11pm

Additional scheduling requirements

One weekend shift per week is required

Availability during holidays is required

Pay & Benefits

We believe in rewarding reliability and great work.

Compensation

Earn up to $17/hour

Starting Base Pay: $15/hour

Earn an additional $2/hour attendance bonus after 90 days

Weekly pay with direct deposit

Benefits Include

• Company-provided equipment
• Medical, dental, and vision insurance
• Telemedicine benefits
• Flexible Spending Accounts (Section 125 plans)
• 401(k)
• Paid Time Off
• Supportive remote team environment
• And much more

What You'll Do

• Professionally answer incoming calls for a variety of businesses
• Take accurate messages and relay information clearly
• Assist callers with empathy and professionalism
• Enter information into company systems while speaking with callers
• Communicate effectively with team members and supervisors
• Help create a positive experience for every caller

What We’re Looking For

• Be fluent in both spoken and written English and Spanish
• Have strong customer service skills
• Communicate clearly and professionally
• Have a friendly, polished phone presence
• Be dependable and punctual
• Demonstrate strong spelling and typing skills
• Be comfortable multitasking while handling calls
• Enjoy working as part of a team
• Meet work-from-home requirements, including:
• A separate, quiet workspace free from noises and distractions
• High-speed wired internet connection (no Wi-Fi)
• Be flexible and able to work the required schedule
• Pass a pre-employment drug screen and background check(a requirement of employment)

Preferred Qualifications:

• Previous call center or answering service experience is a plus