Bilingual Remote Customer Service Agent (English/Spanish)

Advantage TeleMessaging, Inc.; West Reading (Berks County); Teletrabalho; USD 21 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equipment provided

Medical insurance

Dental insurance

Vision insurance

Telemedicine

FSAs

401(k)

Paid time off

Remote team environment

Resumo da oferta

Advantage TeleMessaging, Inc. is seeking a remote bilingual customer service agent fluent in English and Spanish to support clients across the United States and Canada on a 2nd shift. This full-time role includes weekly pay, company-provided equipment, and benefits. Applicants must reside in PA, FL, MD, VA or WV.

We value dependable, detail-oriented professionals who can multitask in a fast-paced environment and maintain a calm, professional phone presence while helping callers.

Qualificações

• Fluent in English and Spanish, both written and spoken.
• Strong customer service skills with a calm, professional demeanor.
• Accurate messaging and data entry with attention to detail.

Responsabilidades

• Professionally answer incoming calls for multiple businesses.
• Take accurate messages and relay information clearly.
• Assist callers with empathy and professionalism.
• Enter information into company systems while speaking with callers.
• Communicate effectively with team members and supervisors.
• Create a positive caller experience.

Conhecimentos

Bilingual EN/ES

Customer service

Typing skills

Dependable

Punctual

Team player

Work-from-home

Descrição da oferta de emprego

REMOTE BILINGUAL POSITION - APPLICANTS MUST RESIDE IN PENNSYLVANIA, FLORIDA, MARYLAND, VIRGINIA OR WEST VIRGINIA

Why People Enjoy Working At Advantage TeleMessaging, Inc.

• Stable full-time employment
• Weekly pay with direct deposit
• Work-from-home convenience
• Supportive team environment

Join A Growing Remote Team That Makes A Difference Every Day

Do you enjoy helping people and being the calm, professional voice someone hears when they need assistance?

Are you dependable, detail-oriented and comfortable multitasking in a fast-paced environment?

Advantage TeleMessaging, Inc. is growing, and we're looking for friendly, professional individuals who are fluent in both English and Spanish to join our remote answering service team. Your bilingual skills will help businesses better serve their Spanish-speaking customers and make a meaningful difference every day.

This is a stable, full-time customer service position and not telemarketing, cold calling or gig work. Our agents provide real customer support for businesses across the United States and Canada.

If you take pride in professionalism, communication and reliability, we’d love to hear from you.

About Us

Founded in 1994, Advantage TeleMessaging, Inc. is an award-winning leader in the answering service and contact center industry. We proudly provide 24/7/365 telemessaging solutions for businesses nationwide.

Our success is built on teamwork, professionalism, reliability and exceptional customer care.

Available Full-Time Shifts

This is a 2nd Shift, Full-Time position (40 hours per week). Flexibility is required.

Typical Days

• Mondays
• Wednesdays
• Thursdays
• Fridays
• Sundays

Typical Shifts (Eastern Time)

• 2pm–10pm
• 3pm–11pm

Additional scheduling requirements

• One weekend shift per week is required
• Availability during holidays is required

Pay & Benefits

We believe in rewarding reliability and great work.

Compensation

• Earn up to $17/hour
  • Starting Base Pay: $15/hour
  • Earn an additional $2/hour attendance bonus after 90 days
• Weekly pay with direct deposit

Benefits Include

• Company-provided equipment
• Medical, dental, and vision insurance
• Telemedicine benefits
• Flexible Spending Accounts (Section 125 plans)
• 401(k)
• Paid Time Off
• Supportive remote team environment
• And much more

What You'll Do

• Professionally answer incoming calls for a variety of businesses
• Take accurate messages and relay information clearly
• Assist callers with empathy and professionalism
• Enter information into company systems while speaking with callers
• Communicate effectively with team members and supervisors
• Help create a positive experience for every caller

What We’re Looking For

• Be fluent in both spoken and written English and Spanish
• Have strong customer service skills
• Communicate clearly and professionally
• Have a friendly, polished phone presence
• Be dependable and punctual
• Demonstrate strong spelling and typing skills
• Be comfortable multitasking while handling calls
• Enjoy working as part of a team
• Meet work-from-home requirements, including:
  • A separate, quiet workspace free from noises and distractions
  • High-speed wired internet connection (no Wi‑Fi)
• Be flexible and able to work the required schedule
• Pass a pre‑employment drug screen and background check (a requirement of employment)

Preferred Qualifications

• Previous call center or answering service experience is a plus

If you're dependable, bilingual, customer-focused, and excited to join a supportive, professional team, we'd love to hear from you.