Hiring a Remote Customer Service Rep (Bilingual in Spanish)

HB Staffing; Huntington Beach (CA); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Benefits after 30 days

Weekly Paychecks

Career coaching opportunities

Job summary

HB Staffing is seeking a bilingual Spanish Customer Service Representative to join a dynamic team in Huntington Beach. The role includes handling member inquiries about benefits, eligibility, and claims, and educating members on plan options.

Work is primarily remote with a Monday–Friday schedule, 9:30am–6:00pm, with potential weekends and overtime. Requires 2 years of CS experience and HS diploma; healthcare/CS experience preferred.

Qualifications

• Bilingual in English and Spanish.
• Exceptional verbal and written communication skills.
• Strong active listening and ability to listen, talk, and type simultaneously.
• Typing speed of 40 wpm (60 wpm preferred).
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as main contact for members, providers, brokers, and vendors.
• Answer questions about benefits, eligibility, referrals, and claims.
• Educate members and caregivers on benefits and plan options by email, phone, or in person.
• Follow up by clarifying issues, identifying causes, and explaining solutions.
• Escalate issues to management or other departments as needed.
• Document transactions and summarize actions in the system.
• Adhere to HIPAA, regulations, and internal procedures.
• Identify workflow problems and suggest improvements.
• Attend staff meetings and training sessions.

Education

High School Diploma or equivalent

Bachelor's degree or equivalent work experience preferred

Tools

Microsoft Office

Job description

Position: Customer Service Representative (Bilingual Spanish)

Location: Huntington Beach, CA (Remote)

Pay: $21 to $25/hour

Experience: 2 years of customer service experience, preferably in healthcare management and/or a call center setting

Education: High School Diploma or equivalent required; Bachelor's Degree or equivalent work experience preferred.

Type: Full-time; Contract

Schedule: Monday-Friday, 9:30am to 6:00pm (Ability to work weekends and OT as needed)

HB Staffing is seeking a Customer Service Representative (Bilingual Spanish)to join a growing and dynamic team!

Job Description:

1. Serve as the main point of contact for members, prospective members, providers, brokers, and vendors
2. Answer member questions about benefits, eligibility, referrals, claims, and other plan services
3. Educate members, families, providers, and caregivers on benefits and plan options in person, by email, fax, or phone
4. Follow up with members by clarifying their issue, identifying the cause, and explaining the solution
5. Escalate member issues to management or other departments as appropriate
6. Participate in member calling projects to support membership retention
7. Document transactions by completing member forms and summarizing actions in the computer system
8. Follow all policies, procedures, job aids, Federal and State regulations, and HIPAA requirements
9. Identify and report workflow problems and share suggestions for improvement with management
10. Participate in staff meetings and training sessions
11. Other duties as assigned

Position Requirements:

1. Bilingual in English and Spanish
2. Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
3. Exceptional verbal and written communication skills
4. Strong active listening skills and the ability to listen, talk, and type at the same time
5. Type 40 wpm (60 wpm preferred)
6. Proficiency with Microsoft Office (Word, Excel, Outlook)

Job Perks:

1. Health Benefits after 30 days!
2. Weekly Paychecks!
3. Career coaching opportunities!

HB Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are proud to be an Equal Employment Opportunity and affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.