Bilingual Collections Specialist I - Remote

Lithia Motors; United States; On-site; USD 24,796 - 30,307; Full time

Job summary

Lithia Motors is seeking a DFC Collector I to provide a quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1–60 days past due.

You will make outbound calls, emails, and reviews of accounts to determine extensions, deferments, or due date changes within authorized limits, applying professional judgment and maintaining accuracy throughout the process.

Qualifications

• Basic knowledge of installment loans, consumer collections, and collections regulations.
• Previous collections experience preferred.
• Ability to multitask while speaking with customers and typing information.
• Strong attention to detail and sense of urgency.
• Excellent communication and computer skills (MS Office).

Responsibilities

• Make outbound collection attempts by phone, mail, and email to resolve delinquent accounts.
• Process, follow up, and resolve inbound collection and customer service telephone inquiries.
• Review accounts for action such as extensions, deferments, and due date changes.
• Demonstrate professionalism and good judgment in interactions with coworkers and customers.
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered.
• Meet or exceed established call volume and account action requirements.
• Other duties as assigned.

Skills

Customer service

Phone & email outreach

MS Office

Attention to detail

Communication skills

Job description

Lithia Motors is seeking a DFC Collector I to provide a quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1–60 days past due.

You will make outbound calls, emails, and reviews of accounts to determine extensions, deferments, or due date changes within authorized limits, applying professional judgment and maintaining accuracy throughout the process.