Client Relationship Expert - Banking & Solutions

JP Morgan Chase; New York; Hybrid; USD 45,000 - 75,000; Full time

Job summary

JP Morgan Chase is hiring a Relationship Banker in New York to represent our brand with hospitality, support clients' financial needs, and build lasting relationships using our banking solutions and technology.

You will manage assigned clients, meet in person or by phone, educate clients on Chase Mobile App, Chase.com, and ATMs, and collaborate with a team of experts to address complex financial needs while complying with policies and regulations.

Qualifications

• 1+ year of sales experience in Retail Banking or Financial Services with proven success in acquiring new clients and deepening relationships.
• Ability to create memorable experiences for our clients – elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, study materials and support provided.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Sales experience

Client relationships

Communication skills

Problem resolution

Regulatory awareness

Team collaboration

Branch hours flexibility

Education

High school diploma / GED / foreign equivalent

SIE exam / FINRA Series 6 licensing requirements

State registration and Life licenses (as applicable)

Job description

JP Morgan Chase is hiring a Relationship Banker in New York to represent our brand with hospitality, support clients' financial needs, and build lasting relationships using our banking solutions and technology.

You will manage assigned clients, meet in person or by phone, educate clients on Chase Mobile App, Chase.com, and ATMs, and collaborate with a team of experts to address complex financial needs while complying with policies and regulations.