Bilingual Relationship Banker — Elevate Clients' Finances

Bank of America; Sun City Center (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Sun City Center, FL is seeking a customer‑focused team member to engage clients in the lobby, educate on self‑service options, and process cash transactions accurately. You will build trust, listen to client needs, and drive a positive client experience.

You will collaborate with experts in lending, investments and everyday banking to connect clients with the right solutions and help them meet their financial goals while upholding all policies and regulatory requirements.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results orientation.
• Collaborates effectively to build relationships and achieve goals.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Confident in communicating and engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on using self-service banking (ATM, online, mobile).
• Applies critical thinking and problem-solving to meet clients' needs.
• Follows established processes and regulations in daily activities.
• Efficient time and capacity management.
• Willing to work weekends and/or extended hours across multiple centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Sun City Center, FL is seeking a customer‑focused team member to engage clients in the lobby, educate on self‑service options, and process cash transactions accurately. You will build trust, listen to client needs, and drive a positive client experience.

You will collaborate with experts in lending, investments and everyday banking to connect clients with the right solutions and help them meet their financial goals while upholding all policies and regulatory requirements.