Bilingual Relationship Banker: Client Solutions & Growth

Bank of America; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States seeks a client service associate to engage clients in the lobby, educate on self-service options, and accurately process cash transactions.

You will build relationships, identify client needs, guide them to financial solutions, and contribute to a smooth client experience in a busy financial center with standard 40-hour weeks.

The role requires flexibility to work weekends or extended hours as needed.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Displays passion and drive to improve clients’ financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Confident in educating clients on self-service banking.
• Able to follow established processes and comply with laws.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to applicable laws.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer focus

Relationship building

Oral communications

Problem solving

Adaptability

Time management

Sales orientation

Self-motivation

Empathy

Education

Bachelor's degree

Business-related associate degree

Job description

Bank of America in the United States seeks a client service associate to engage clients in the lobby, educate on self-service options, and accurately process cash transactions.

You will build relationships, identify client needs, guide them to financial solutions, and contribute to a smooth client experience in a busy financial center with standard 40-hour weeks.

The role requires flexibility to work weekends or extended hours as needed.