Bilingual Refugee Case Manager | Child Welfare

Upbring; Brownsville (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring is seeking a Case Manager for the Office of Refugee Resettlement program to deliver social services to unaccompanied children and their families. You will review family reunification packets, ensure HIPAA compliance, and process essential forms in coordination with the ORR portal.

The role requires bilingual English/Spanish, a bachelor’s in a related field, and the ability to handle a heavy caseload with professionalism.

Qualifications

• Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
• One (1) year previous case management experience OR if a current Upbring employee, one (1) year previous child welfare experience
• Bilingual English and Spanish based on service area and service population
• Must be 21 years of age or older per licensing requirements
• Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families
• Ability to apply compassion and empathy, while dealing with stressful and difficult situations
• Ability to work independently and collaboratively within a group
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, and Outlook

Responsibilities

• Review complete family reunification packets for accuracy
• Always comply with HIPAA
• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with copy of Family Reunification Packet
• Ensure unaccompanied children are provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure unaccompanied children are provided with appropriate phone numbers for follow-up
• Input and maintain accurate case file information in the ORR Portal
• Work closely with lead case manager and co-lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane
• Maintain contact with sponsor and family in home country regarding unaccompanied children's progress and needs and complete weekly documentation on all cases
• Collaboratively work with other stakeholders internal and external (e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)

Skills

Bilingual English/Spanish

Motivational interviewing

Rapport building

Empathy/compassion

Written and verbal communication

Time management

Independent and collaborative work

Organizational skills

MS Office proficiency

Education

Bachelor’s degree in Social Work or related field

Master’s degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Upbring is seeking a Case Manager for the Office of Refugee Resettlement program to deliver social services to unaccompanied children and their families. You will review family reunification packets, ensure HIPAA compliance, and process essential forms in coordination with the ORR portal.

The role requires bilingual English/Spanish, a bachelor’s in a related field, and the ability to handle a heavy caseload with professionalism.