Refugee ORR Case Manager - Empowering Unaccompanied Children

Lutheran Social Services of the South, Inc. dba Upbring; Brownsville (TX); On-site; USD 43,000 - 90,000; Full time

Benefits offered by this job

PTO & holidays

Health/dental/vision

403(b) Plan

Employee Assistance

Gym memberships

Job summary

Lutheran Social Services of the South, Inc. dba Upbring invites applications for an ORR Case Manager in Brownsville, TX.

The role provides social services to unaccompanied children and families, coordinating with ORR and partner agencies to meet program objectives. The position requires bilingual English/Spanish capabilities, strong case management and documentation skills, and commitment to child welfare practices.

Qualifications

• Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field.
• One year of case management experience OR if a current Upbring employee, one year previous child welfare experience
• Bilingual (English and Spanish based on service area and service population)
• Must be 21 years of age or older per licensing requirements
• Strong working knowledge of motivational interviewing and an ability to establish rapport, trust, and boundaries with children, parents, and families
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to work independently and collaboratively within a group
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, and Outlook

Responsibilities

• Review complete family reunification packets for accuracy
• Always comply with HIPPA
• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with copy of Family Reunification Packet
• Ensure unaccompanied children are provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure unaccompanied children are provided with appropriate phone numbers for follow-up
• Input and maintain accurate case file information in the ORR Portal
• Work closely with lead case manager and co-lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane
• Maintain contact with sponsor and family in home country regarding unaccompanied children’s progress and needs and complete weekly documentation on all cases
• Collaboratively work with other stakeholders internal and external (e.g., Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)

Skills

Bilingual English/Spanish

Case management skills

Strong communication

Documentation and reporting

Education

Bachelor’s degree in Social Work or related field

LMSW/LPC/LCSW/LMFT (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lutheran Social Services of the South, Inc. dba Upbring invites applications for an ORR Case Manager in Brownsville, TX.

The role provides social services to unaccompanied children and families, coordinating with ORR and partner agencies to meet program objectives. The position requires bilingual English/Spanish capabilities, strong case management and documentation skills, and commitment to child welfare practices.