Bilingual Records Specialist – Health Center Scheduling

Florida; West Palm Beach (FL); On-site; USD 35,000 - 43,000; Full time

Job summary

The Florida Department of Health in Palm Beach County is seeking a Records Specialist to support the call center by scheduling appointments, handling client inquiries, and ensuring demographics and health information are accurate in HMS and other systems.

Fluency in English and Spanish is required to serve a diverse community; candidates must maintain confidentiality and provide accurate, timely service in a fast-paced, in-office environment.

Qualifications

• Ability to manage time effectively and establish working relationships with staff and clients.
• Proficient in Microsoft Office; interpret and apply policies and procedures.
• Ability to provide high level customer service to internal and external customers.
• Knowledge of general office procedures and practices.
• Knowledge of Health Management System (HMS) and customer service principles.
• Ability to handle difficult customer situations.
• Ability to work in a multicultural fast-paced environment under stress and adapt to change.
• Fluent English/Spanish bilingual communication.

Responsibilities

• Process clients' appointment requests and schedule appointments for Health Centers.
• Register clients by completing HMS fields per Direct Client Services Manual.
• Respond to inquiries from the public regarding services provided.
• Update client insurance information in HMS and document notes.
• Run reports and contact patients to schedule or reschedule appointments.
• Provide translation services and back-up support to Operators.

Skills

Time management

Microsoft Office proficiency

Customer service

Multicultural communication

Stress management

Bilingual English/Spanish

Data accuracy

Education

High School Diploma or GED

Tools

HMS Health Management System

Availity

Change Healthcare (Medicaid)

Job description

The Florida Department of Health in Palm Beach County is seeking a Records Specialist to support the call center by scheduling appointments, handling client inquiries, and ensuring demographics and health information are accurate in HMS and other systems.

Fluency in English and Spanish is required to serve a diverse community; candidates must maintain confidentiality and provide accurate, timely service in a fast-paced, in-office environment.