Bilingual Scheduling & Office Support Specialist

5th HQ; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

5th HQ in Pembroke Pines is seeking a Bilingual Office Assistant/Customer Service to manage appointment scheduling and patient communication in English and Spanish. The role ensures smooth office operations and accurate record-keeping in a fast-paced healthcare setting.

The position runs Monday through Friday, 8am–5pm, with duties including appointment coordination, patient support, and data entry using Microsoft Office and scheduling software. Fluency in both languages is essential.

Qualifications

• Bilingual English/Spanish fluency required.
• Ability to multitask and manage a busy schedule.
• Excellent customer service mindset.
• Proficient with scheduling software and Microsoft Office.
• Accurate record-keeping and data entry.

Responsibilities

• Schedule appointments and manage the office calendar.
• Confirm appointments, provide instructions, and answer patient questions in English and Spanish.
• Coordinate with providers to adjust schedules and keep everyone informed.
• Keep patient records up-to-date and accurate.
• Make reminder calls to patients in both languages.
• Answer patient inquiries and explain office policies and care instructions.
• Assist with general office duties like filing and data entry.

Skills

Bilingual

Organized

Customer Service

Computer Skills

Attention to Detail

Tools

Microsoft Office

Job description

5th HQ in Pembroke Pines is seeking a Bilingual Office Assistant/Customer Service to manage appointment scheduling and patient communication in English and Spanish. The role ensures smooth office operations and accurate record-keeping in a fast-paced healthcare setting.

The position runs Monday through Friday, 8am–5pm, with duties including appointment coordination, patient support, and data entry using Microsoft Office and scheduling software. Fluency in both languages is essential.